CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ section below.
We tried to cover just about everything you need to know.
You can also email us at: Aistep@shaw.ca
or fill in our contact form:
FAQs
01
How can I track my order?
Answer: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier's website.
03
What payment methods do you accept?
Answer: We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
05
How can I be sure that the sneakers are authentic?
Answer: At AIstep, authenticity is our top priority. We guarantee that every pair of sneakers undergoes a rigorous authentication process conducted by our team of experts to ensure you receive genuine products.
07
What should I do if I receive a damaged or incorrect item?
Answer: If you receive a defective or incorrect item, please contact our customer support within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.
09
Do you offer any customization services?
Answer: Currently, AIstep does not offer customization services. However, we periodically collaborate with artists and designers for exclusive custom releases. Stay tuned to our website and social media channels for updates.
02
Are there any membership benefits for frequent buyers?
Answer: Yes, AIstep offers a loyalty program where frequent buyers can earn points with each purchase. These points can be redeemed for discounts on future purchases. Members also receive early access to new releases and exclusive sales.
04
Can I cancel or modify my order after it has been placed?
Answer: If you need to cancel or modify your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.
06
Do you offer international shipping?
Answer: Yes, AIstep ships internationally. Shipping costs and delivery times vary depending on your location. Please check our shipping policy page for more information.
08
Are there any care instructions for maintaining my sneakers?
Answer: Yes, AIstep wants to help you maintain the quality and appearance of your sneakers. Generally, we recommend avoiding exposure to extreme conditions and cleaning your sneakers with appropriate products.
10
What security measures do you have in place to protect my personal information?
Answer: AIstep uses advanced encryption technology and secure servers as well as AI protection to protect your personal and payment information. We are committed to maintaining the highest level of security and privacy for our customers.